Refund policy

Pookie Certified – Refund & Return Policy

Because each Pookie Certified item is made to order, all sales are final. We do not accept returns or exchanges for wrong size, color choice, or buyer’s remorse.

However, we stand behind the quality of our products. If your item arrives damaged, misprinted, or defective, we will make it right.

✅ Eligible for a replacement or refund

We will replace or refund your order if:

  • Your item arrives damaged

  • There is a clear printing error or defect

  • You received the wrong item

To qualify, please contact us at [your support email] within 7 days of delivery and include:

  • Your order number

  • A photo clearly showing the issue

  • A brief description of the problem

Once reviewed and approved, we will send a replacement or issue a refund at no cost to you.

❌ Not eligible for returns or refunds

We do not accept refunds for:

  • Wrong size ordered

  • Changes of mind

  • Incorrect address provided at checkout

  • Normal wear and tear

  • Items that fit differently than expected

Please carefully review size charts before ordering to ensure the best fit.

Shipping & replacement timeline

Approved replacements are usually processed and shipped within 3–7 business days. Delivery estimates will vary depending on location.

Questions?

Email us anytime at jirehurmenetamarketing@gmail.com and our team will be happy to help you.